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Privacy Policy

Effective Date: 22 March 2023
Last Updated: 29 June 2026

1. Introduction

Welcome to Remzy Home Health Care ("Remzy", "we", "our", or "us").

We are committed to protecting the privacy, confidentiality, and security of the personal and medical information entrusted to us by our patients, their families, caregivers, website visitors, and customers.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, submit an enquiry, purchase products, or use any of our home healthcare services.

By using our website or availing our services, you agree to this Privacy Policy.

2. About Remzy Home Health Care

Remzy Home Health Care provides professional home healthcare services including:

Nursing Care at Home
Patient Care Attendants
Elder Care
ICU Care at Home
Physiotherapy at Home
Doctor Home Visits
Mother & Baby Care
Post-Operative Care
Medical Equipment Rental
Home Medical Services
Elder Shop Products
Other healthcare and wellness services offered by Remzy Home Health Care.

Our Head Office is located in Bhopal, Madhya Pradesh, and we operate through our branch offices and authorized service locations.

3. Patient Admission & Consent

To maintain patient safety and ensure that services are provided only through authorized channels, every patient must complete our official Patient Admission Form and Patient Consent Form before services begin.

The admission process helps us:

Verify patient identity.
Understand medical requirements.
Assign suitable healthcare professionals.
Maintain accurate service records.
Deliver safe and quality care.

Remzy Home Health Care accepts responsibility only for patients who have completed the official admission process.

4. Information We Collect

Depending on the services requested, we may collect:

Personal Information

Name
Mobile Number
Email Address
Residential Address
Date of Birth
Gender
Emergency Contact Details
Identity Proof (where required)

Medical Information

Medical History
Diagnosis
Current Medications
Allergies
Doctor's Prescription
Care Requirements
Hospital Discharge Summary (if applicable)

Website Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies

5. How We Use Your Information

Your information is used only for legitimate healthcare and business purposes, including:

Patient registration and admission.
Providing healthcare services.
Assigning nurses, caregivers, physiotherapists, or other healthcare professionals.
Responding to enquiries.
Appointment scheduling.
Billing and payment processing.
Customer support.
Improving our services.
Legal and regulatory compliance.

6. Information Sharing

We respect your privacy.

We do not sell, rent, or trade your personal information.

Information may be shared only when necessary with:

Authorized healthcare professionals.
Doctors and consultants.
Diagnostic laboratories.
Medical equipment partners.
Payment service providers.
Government or legal authorities when required by law.

All authorized personnel are expected to maintain the confidentiality of patient information.

7. Payment Security

For the protection of our patients, all payments must be made only through the official payment methods or bank accounts authorized by Remzy Home Health Care.

Patients should never transfer payments to any staff member, caregiver, nurse, attendant, or any third party unless officially authorized by the company.

8. Staff Verification

All healthcare professionals assigned by Remzy Home Health Care are deployed through our official office.

Patients are encouraged to verify the identity of assigned staff members.

If any individual claiming to represent Remzy Home Health Care does not carry an official ID card or cannot verify their assignment, patients should contact the nearest Remzy Branch Office, Branch Manager, Field Manager, or Customer Support before allowing services to begin.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality.
Enhance user experience.
Analyze website traffic.
Remember user preferences.

You may disable cookies through your browser settings; however, some website features may not function properly.

10. Data Security

We implement appropriate administrative, technical, and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable laws, you may:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information where legally permissible.
Withdraw consent where applicable.
Contact us regarding any privacy concerns.

12. Children's Privacy

Our services are intended for patients of all ages. However, personal information relating to minors should be provided only by a parent, legal guardian, or authorized representative.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

The updated version will always be published on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Remzy Home Health Care

Head Office
Minal Residency, Bhopal, Madhya Pradesh, India

Email: remzyconsultancy@gmail.com

15. Consent

By using the Remzy Home Health Care website, submitting an enquiry, completing a Patient Admission Form, signing a Patient Consent Form, purchasing products, or using our healthcare services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.