1 Remzy Home Health Care - Main.term_condition


Term & Condition

Terms & Conditions

Effective Date: 22 March 2023
Last Updated: 29 June 2026

1. Acceptance of Terms

Welcome to Remzy Home Health Care ("Remzy", "we", "our", or "us").

By accessing or using our website, submitting an enquiry, completing a Patient Admission Form, purchasing products, or availing any healthcare service offered by Remzy Home Health Care, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.

2. About Our Services

Remzy Home Health Care provides professional home healthcare services, including but not limited to:

  • Nursing Care at Home

  • Patient Care Attendants

  • Elder Care Services

  • ICU Care at Home

  • Physiotherapy at Home

  • Doctor Home Visits

  • Mother & Baby Care

  • Post-Operative Care

  • Medical Equipment Rental

  • Home Laboratory Sample Collection

  • Elder Shop Products

  • Other healthcare and wellness services offered by the Company.

All services are subject to availability, medical suitability, operational feasibility, and service location.

3. Patient Admission & Consent

To ensure patient safety and quality healthcare services:

  • Every patient must complete the official Patient Admission Form before services begin.

  • The patient or an authorized family member must sign the Patient Consent Form.

  • Services will commence only after the admission process has been completed and confirmed by Remzy Home Health Care.

  • The Company reserves the right to refuse or discontinue services if incomplete, inaccurate, or misleading information is provided.

4. Staff Assignment & Verification

Healthcare professionals are assigned only through Remzy Home Health Care.

Patients should verify that assigned staff have been officially introduced by our office and, where applicable, wear the company uniform and carry an official Company Identity Card.

If any person claiming to represent Remzy Home Health Care is unable to provide proper identification or if there is any doubt regarding their identity, patients should immediately contact the nearest Branch Office, Branch Manager, Field Manager, or Customer Support before allowing services to begin.

5. Payment Policy

For the protection of our patients and the Company:

  • Payments must be made only to the official bank account, UPI ID, QR code, payment gateway, or other payment methods authorized by Remzy Home Health Care.

  • Patients should not make payments to any caregiver, nurse, attendant, physiotherapist, field staff, or any third party unless expressly authorized in writing by the Company.

  • Remzy Home Health Care shall not be responsible for payments made to unauthorized individuals or personal accounts.

  • Official payment receipts or invoices will be issued for payments received through authorized channels.

6. Patient Responsibilities

Patients and their families agree to:

  • Provide complete and accurate medical information.

  • Inform the Company about changes in the patient's health condition.

  • Provide a safe, respectful, and hygienic working environment for healthcare staff.

  • Treat Company personnel with dignity and respect.

  • Make timely payments for services.

  • Report concerns regarding service quality or staff behaviour promptly.

7. Company Responsibilities

Remzy Home Health Care will make reasonable efforts to:

  • Provide trained and qualified healthcare professionals.

  • Deliver services with professionalism and care.

  • Protect patient privacy and confidentiality.

  • Respond to service-related concerns.

  • Replace staff where operationally necessary.

8. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Attempt unauthorized access to the website or its systems.

  • Upload malicious software or harmful content.

  • Misuse, disrupt, or interfere with website operations.

  • Copy or reproduce website content without written permission.

9. Intellectual Property

All website content, including logos, trademarks, graphics, images, videos, service descriptions, and written material, is the exclusive property of Remzy Home Health Care unless otherwise stated.

Unauthorized copying, reproduction, modification, distribution, or commercial use is prohibited without prior written consent.

10. User Reviews & Testimonials

By submitting reviews, testimonials, photographs, videos, or feedback to Remzy Home Health Care, you grant the Company permission to use such content for service improvement, educational, promotional, and marketing purposes.

Personal medical information will not be disclosed without appropriate consent, except where required by law.

11. Medical Disclaimer

The information available on this website is intended for general educational and informational purposes only.

It does not replace professional medical advice, diagnosis, or treatment.

In the event of a medical emergency, patients should immediately contact emergency medical services or visit the nearest hospital.

12. Limitation of Liability

Remzy Home Health Care shall be responsible only for healthcare services officially assigned and managed by the Company.

The Company shall not be liable for:

  • Services arranged privately between patients and caregivers.

  • Payments made to unauthorized persons.

  • Losses resulting from inaccurate information provided by the patient.

  • Delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, transportation disruptions, or public emergencies.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

13. Privacy

The collection, use, storage, and protection of personal information are governed by our Privacy Policy.

14. Amendments

Remzy Home Health Care may revise these Terms & Conditions from time to time.

Updated versions will be published on our website with the revised "Last Updated" date. Continued use of our website or services after such updates constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising out of or relating to these Terms or the services provided by Remzy Home Health Care shall be subject to the exclusive jurisdiction of the competent courts located in Bhopal, Madhya Pradesh.

16. Contact Information

Remzy Home Health Care

Head Office:
Minal Residency, Bhopal, Madhya Pradesh, India

Email: remzyconsultancy@gmail.com

 

17. Acceptance

By using our website, completing the Patient Admission Form, signing the Patient Consent Form, purchasing products, or receiving healthcare services from Remzy Home Health Care, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

18. Refund & Cancellation Policy

  • 24-hour notice for cancellation.

  • Emergency cancellations handled case-by-case.

  • Refund for unused prepaid services only.

  • No refund for services already delivered.

  • Medical equipment rental refund rules.

19.Payment & Staff Verification Policy

All payments must be made only to the official Remzy Home Health Care company account, UPI, QR code, or authorized payment gateway.

Never pay cash or transfer money to any staff member, caregiver, nurse, attendant, physiotherapist, field executive, or third party unless authorized by the company.

All assigned staff should carry a Remzy ID card and/or wear the company uniform. If a person arrives without proper identification, contact the nearest branch office, branch manager, field manager, or customer support before allowing services.

Patient Admission & Consent Policy

Every patient must complete the official Patient Admission Form and Patient Consent Form before services begin.

Medical Disclaimer

Home healthcare services are supportive healthcare services and are not a substitute for emergency hospital treatment. In a medical emergency, patients should contact emergency services or visit the nearest hospital immediately.

Important Notice – Safety, Conduct & Fraud Prevention

At Remzy Home Health Care, the safety, dignity, and security of our patients, their families, and our healthcare professionals are our highest priorities.

1. Zero Tolerance Policy

Remzy Home Health Care maintains a strict zero-tolerance policy towards any form of:

  • Physical or verbal abuse

  • Harassment or intimidation

  • Sexual harassment

  • Threats or violence

  • Theft or attempted theft

  • Financial fraud or unauthorized collection of money

  • Property damage

  • Misuse of patient or company information

  • Any illegal or criminal activity

Such conduct by any patient, family member, visitor, employee, caregiver, healthcare professional, contractor, or third party may result in immediate suspension or termination of services and may be reported to the appropriate law enforcement authorities.

2. Respectful Behaviour

Patients, attendants, and family members are expected to treat all Remzy Home Health Care staff—including nurses, caregivers, doctors, physiotherapists, delivery personnel, medical equipment technicians, and other representatives—with dignity, respect, and courtesy.

Similarly, all Remzy Home Health Care staff are expected to treat patients and their families professionally, respectfully, and ethically at all times.

3. Reporting Misconduct

If a patient, family member, or staff member experiences or witnesses harassment, theft, fraud, abuse, misconduct, or any suspicious activity, it should be reported immediately to the nearest Branch Office, Branch Manager, Field Manager, or Customer Support.

Remzy Home Health Care will review reported incidents and, where appropriate, cooperate with law enforcement or other competent authorities.

4. Unauthorized Activities

Remzy Home Health Care is responsible only for services officially assigned and managed through the Company.

The Company is not responsible for:

  • Private arrangements made directly between patients and caregivers without the Company's written approval.

  • Payments made to unauthorized individuals or personal bank accounts.

  • Services provided by persons falsely claiming to represent Remzy Home Health Care.

  • Fraud or criminal acts committed by persons who are not acting within the authorized scope of their engagement with the Company.

5. Verification Before Service

For your safety:

  • Ensure the healthcare professional has been officially assigned by Remzy Home Health Care.

  • Verify the staff member's Company ID card or official authorization.

  • Make payments only through the Company's approved payment methods.

  • Contact the nearest Branch Office or Customer Support if you have any doubts before allowing services or making payments.

By using our services, patients and their families agree to follow these safety guidelines and cooperate in maintaining a safe and respectful environment for everyone.

Non-Solicitation & Non-Circumvention Policy

Remzy Home Health Care invests significant time and resources in recruiting, verifying, training, and assigning qualified healthcare professionals to patients. To protect the interests of both the Company and its workforce, the following policy applies.

1. Direct Hiring Prohibited

Patients, attendants, family members, or any third party shall not directly employ, engage, or offer employment to any caregiver, nurse, doctor, physiotherapist, attendant, technician, delivery personnel, or other staff introduced or assigned by Remzy Home Health Care without the Company's prior written approval.

2. Staff Restrictions

Employees, caregivers, nurses, doctors, physiotherapists, attendants, technicians, delivery personnel, and other representatives of Remzy Home Health Care shall not directly accept employment, private assignments, or payments from any patient introduced by the Company without the Company's prior written approval.

3. Non-Circumvention

Neither the patient nor the assigned staff member shall bypass or circumvent Remzy Home Health Care for the purpose of continuing services privately or avoiding the Company's service agreement, payment process, or contractual obligations.

4. Contractual Compensation

If either party knowingly breaches this policy, Remzy Home Health Care reserves the right to terminate services immediately and seek appropriate legal remedies.

Subject to applicable law and the signed service agreement, the breaching party may be liable to pay contractual compensation (liquidated damages) of not less than ₹50,000 and up to ₹1,00,000, or the actual loss suffered by the Company, whichever is applicable.

5. Legal Action

Remzy Home Health Care reserves the right to initiate appropriate civil or other legal proceedings to recover losses, protect its business interests, and enforce its contractual rights where permitted by law.

This policy is intended to protect the Company's investment in recruitment, training, verification, quality assurance, and continuity of patient care.